the staff not helpfull...the room service very bad..its take one day to retify the room air problem...its take a few hours to send us the three pin plug.....we feel the bali garden hotel are better and reasonable rate also...the spa area are dirty and not hygenic....daily sercing the same breakfast....we hope the management will improve the services and the cleaniness ...

Generally this hotel is very good, but need some renovation since some parts of it's building and funitures are too old for four stars hotel.

Overall cleanliness was achieved at the hotel except in the bathroom in the cottage, where the fittings and tiles were too old and had a bad odour. Bathroom in the cottage ( Room 418 ) must be upgraded so that the hotel's overall rating is consistent.

Breakfast variety not good. Hotel needs to be renovated. Room toilet is dirty.

Overall this is a nice hotel, friendly staffs and spacious room -our room is beach front room. But breakfast is very poor, no additional for empty food, near 10 o'clock almost nothing to eat.

It would be very difficult to find a better place to stay than Inna Kuta Beach Hotel. The hotel is in a perfect position to enjoy everything Kuta has to offer and the staff are exceptionally friendly and helpful. This hotel represents fantastic value and my family look forward to returning.

Our airconditioner wouldn't start on the first day. After numerous calls to reception we got it working but it never seemed to work properly. We had trouble sleeping at night as it was too hot and it seemed to get worse as the time went. We should have asked to be moved or had it repaired. Probably our fault for not complaining???

Very disappointed that we were not informed of renovations to hotel. No service is provided around the pool and plates never taken back. Staff not very friendly at front office, like it is to much of an effort. Stayed at hotels previously where staff welcome you back. Main reason for staying at this hotel is the location. No safe in room and only given one key, which is hard when you are sharing with someone. The food is very average, they should have someone walking around the pool and enticing you to buy food or drink from them, instead went to beach and had noodle and bought drinks.

Very disappointed that we were not informed of renovations to hotel. No service is provided around the pool and plates never taken back. Staff not very friendly at front office, like it is to much of an effort. Stayed at hotels previously where staff welcome you back. Main reason for staying at this hotel is the location. No safe in room and only given one key, which is hard when you are sharing with someone. The food is very average, they should have someone walking around the pool and enticing you to buy food or drink from them, instead went to beach and had noodle and bought drinks.

Very disappointed that we were not informed of renovations to hotel. No service is provided around the pool and plates never taken back. Staff not very friendly at front office, like it is to much of an effort. Stayed at hotels previously where staff welcome you back. Main reason for staying at this hotel is the location. No safe in room and only given one key, which is hard when you are sharing with someone. The food is very average, they should have someone walking around the pool and enticing you to buy food or drink from them, instead went to beach and had noodle and bought drinks.

Sadly due to the renovations during our stay at the Inna Kuta we moved to another hotel. The lovely staff were was doing their best to keep the dust levels down but the noise at breakfast and during the day became very annoying. However apart from that we were very pleased with the hotel overall and thought it would be excellent value for money when the renovations are complete. I would certainly recommend this hotel to other people and would I consider staying there again.

Inna Kuta Beach Hotel is my favourite place to stay whenever I am in Bali. I have stayed there many times, even as long ago, when it was still NATOUR Beach Hotel. Inna Kuta Beach Hotel is the only Hotel in Kuta that has direct access to the beach. The Hotel itself is quiet, at the same time you have only a few steps to walk to the buzzing heart of Kuta. Rooms are comfortable with TV, AC and friendly attendants. Do make your reservations in time. Because of its unique features, Inna Kuta Beach Hotel is often fully booked.

The service was amazing the breakfast was great the pool is beautiful we only reserved the hotel for two nights but we ended up staying 6 nights.It was the perfect start to our one month vacation! We also Recomend ADI one one the drivers that works out front hes excellent!

Please put the praying sejadah ready when you know them is Muslim and please put water tubing near the toilet bowl so it make one easy to used , other then that this is a very nice hotel nice view to the beach. I will stay again if I ever come again to Bali

Please put the praying sejadah ready when you know them is Muslim and please put water tubing near the toilet bowl so it make one easy to used , other then that this is a very nice hotel nice view to the beach. I will stay again if I ever come again to Bali

Please put the praying sejadah ready when you know them is Muslim and please put water tubing near the toilet bowl so it make one easy to used , other then that this is a very nice hotel nice view to the beach. I will stay again if I ever come again to Bali

The location is fabulous if you are looking at staying right in the heart of Kuta AND directly on the beach. The pool is lovely, as is the restaurant. Breakfast is adequate, the usual that you expect in Bali, ie eggs, fruit, cereal (terrible bacon) but the rest is reasonable. Staff are mostly lovely, shame that the trainees do not get paid though but this seems to be all over Bali. Rooms are adequate, clean, but very tired, need an update badly. Bathroom was tired too but clean, no signs of mould in our cottage. Drink prices in the pool bar have risen significantly in the past year! Much cheaper in other places but when in the pool, its lovely to have access to drinks. I would stay here again if the price dropped, lots of better hotels at cheaper rates nearby.

The location is fabulous if you are looking at staying right in the heart of Kuta AND directly on the beach. The pool is lovely, as is the restaurant. Breakfast is adequate, the usual that you expect in Bali, ie eggs, fruit, cereal (terrible bacon) but the rest is reasonable. Staff are mostly lovely, shame that the trainees do not get paid though but this seems to be all over Bali. Rooms are adequate, clean, but very tired, need an update badly. Bathroom was tired too but clean, no signs of mould in our cottage. Drink prices in the pool bar have risen significantly in the past year! Much cheaper in other places but when in the pool, its lovely to have access to drinks. I would stay here again if the price dropped, lots of better hotels at cheaper rates nearby.

The most valuable to emphasize with Inna Kuta are: a superb pool, price/value for a cottage accommodation, very delicious breakfast with large choice of food, very good location straight in a middle of everything in Kuta, quiet and green atmosphere (in spite of being in a middle of rush & hassle), friendly & helpful staff.

The most valuable to emphasize with Inna Kuta are: a superb pool, price/value for a cottage accommodation, very delicious breakfast with large choice of food, very good location straight in a middle of everything in Kuta, quiet and green atmosphere (in spite of being in a middle of rush & hassle), friendly & helpful staff. We look forward to come to Bali to stay in Inna Kuta again!

Great place to stay, very friendly nd helpful staff and beautiful location. My tip when your there, go have beers out the front of the hotel on the beach at Hans bar. Nice local bali bloke with cheap beers. Loved the hotel

Don't even think about it.This undoubtedly has to be one of the worst hotels on the planet.The only thing worth mentioning about this godforsaken place is the location and nothing else.Period.

Its too bad that the hotel renovation was held at the time of my arrival, there are lesser facilities that i can use due to the construction, and sometimes the workers seems to peek to my room that makes me uncertain to leave my valuables. but im sure after the renovation, it will be a great place to stay on Bali. the location is just perfect!

We were informed on the hotel's website that there was renovations going on in the pool deck area. However, when we arrived and checked in, we were informed that they were also renovating some of the rooms in the building we were staying in. We were told that the workmen would only be working between the hours of 8am-5pm. This was not the case, most nights they were using noisy grinders and hammering until almost 11pm!!!! We complained about the noise just before 9pm and we were told they were finishing at 10pm, however they did not finish at 10pm. The noise the following morning started before 8am as well, which was very annoying. Halfway through our stay we were informed that the Coffee Shop was going to be closed for renovations as well!! We were to eat at the beachside restaurant which was nice, but also meant we had to endure further noisy renovations. We would of had a massage in the spa, however the prices were well overpriced considering we had to have a massage whilst listening to constant noise. The airconditioning in our room was not cold at all. We complained about it twice and they sent people up to fix it, however it was never really 'cool'. This was very uncomfortable considering we had hot weather while we were there and it would have been nice to enter a cool room after a day sightseeing. Overall we did not enjoy the hotel at all. We will never stay at this hotel again. The only good thing about it was the location!!!

We wish to come back again to Bali and stay in your hotel on the next anniversary, together with our children and grandchildren.

My friend and I stayed at this property for the first time and were delighted with our experience and will be happy to recommend this property to all our friends and colleagues. In the future we would like to cover this property on my upcoming TV Channel and also use it as a base for our crew to cover culture and tourism footage at Bali. I hope the hotel will help us with this.

Greal location and great staff but rooms need to be refurbished.Refrigerator did not work and air conditioning just worked.

I have had a very wonderful stay with all facilities nearby...!!! especially the Hotel very conveniently situated just near the Beach. I would like to stay here again & again provided the Price suits me. Bali People are so jolly, cheerful, friendly and ever-smiling...!!!! Hotel Staffs are very friendly, helpful and amiable too.

liked that the resort was on the beach, very easy access, staff was great, spa was very nice and the accomodations were very nice for the price that we paid and Kutta itself is a neat town to explore while there on vacation. We would have stayed a bit longer but the Hotel was booked solid. The best part though was the experience at Rudy's little beer stand at sunsets. Just ask for Rudy he is in front of the INNA sign beach side.

Excellent service and brilliant location in an older hotel. Unfortunately all the really good restaurants are a taxi ride away in Seminyak.

We were looking for a place where we could relax in our room or on the beach depending upon the mood. Inna Kuta had this choice since it is just located on the beach. It was more like having a private beach access, even in late evening. On the other side of the hotel was the shopping street and hence that added on to our pleasure. The hotel staff is also very courteous and helpful. We certainly would repeat our stay when we visit Bali next.

- the hotel is rather old and the upkeeping is not good to charge at the price they asked. - we stay for 4 days/3 nights - the air-con broke down on 2 nights. - the furnitures are old, torn and worn. - there are strains on the bedsheets and towels. - there is no hair-dryer in the room. - likely will not repeat stay there.

Require to improve menu and quality of food etc.

This would be the worst accommodation i have every stayed in and i stay in accommodation about 9 months each year within australia and mostly asia. Iam in bali 4 times a year for between 6 to 10 days and thought i would have a change. What a mistake It is no mistake what my ratting is and the mangerment team need a lot of training in listtening to the customer.

I enjoyed my stay. The man who cleaned my bungalow was very efficient and thorough. The staff at the bars and restaurants were very friendly and helpful. I enjoyed the meals I ate there and my drinks were good, too. The facilities were under renovation, so there was a bit of noise and dust, but I'm sure it will all be better once the renovations are done. The swimming pool was nice - looked clean and well maintained. My room was very comfortable. The location of the hotel was perfect - right on the beach and close to town. It was so nice to be able to walk directly onto the beach or take a short walk into the shopping area or to restaurants without having to call a taxi.

Will definitely return to this hotel if I visit Bali again.

On our first day of arrival we found a millipede in the bathroom tub (we rented a villa). The overall infrastructure in the room & hotel wasnt impressive, the spa was in repairs and hence shutdown. The prices are very typical of Bali - overpriced. The redeeming factor for the hotel was the location - Kuta, a central touristy location incase you are looking for this and bang next to the Kuta beach - and Service, very typical of Balinese hospitality.

Bathroom was old and dirty.