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Our Methodology |
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Hotels are reviewed
and rated by guests who have stayed
in the hotels. Guest who have made
a reservation through BaliHotels.com
and stayed in Mutiara Bali Resort and Villa
were asked to review the hotel and
give their unbiased opinion on the
points below. To ensure privacy we
only provide the reviewers initials
and country of origin.
Ratings are calculated by summing
all the responses received divided
by the total number of responses for
a simple average. |
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Individual Guest Scores |
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| Review from: A.C . Date of stay: Jun 01 - 03, 2011 |
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10.0 |
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| Comments: |
Absolutely loved The Mutiara, beautiful food, people and garden, would definatly return and location was great
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| Review from: M.G (Australia). Date of stay: Jan 10 - 14, 2011 |
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8.8 |
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We extended our stay at Mutiara Bali Resorts because it was a lovely friendly boutique hotel. Breakfast was always nice and not buffet style and there was a heap of choice on the menu. We stayed in a duluxe room which was very spacious and always clean. My hubby specially loved the outdoor shower - I have never seen such a huge bathroom. The staff were friendly and attended to any requests very promptly. the free internet use in the lobby was handy. Located in a good spot near alot of nice restaurants and shops highly recommend for a quiet stay and would certainly return.
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| Review from: C.L . Date of stay: Dec 21 - 23, 2010 |
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6.4 |
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Overall the package was alright. The cleanliness is rated as 6 because the room was very stuffy when we entered for the first time. We were welcome by a strong smell of dampness and humidity in the air that made it rather uncomfortable. the bathroom is spacious and nice but not clean enough for our standard!! Another "disability" of the hotel is when it rains, there is a rather heavy downpouring of rain-water from the roof which further makes walkway impossible to use without getting heavily drenched (at that specific corner before leaving the row of chaletsm is where the malfunctionned or inexinstant piping is found). The service for breakfast was slow due to just one person handling everything. However, everything was pleasent due to the well-mannered and polite attitude of the personnel.
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| Review from: H.L . Date of stay: Dec 11 - 15, 2010 |
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7.2 |
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I will recommend Mutiara Bali Resort and Villa to relatives and friends. Will stay there again when i intend to travel to Bali. This my 2nd stay in Mutiara Bali Resort and Villa.
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| Review from: D.Y . Date of stay: Feb 14 - 18, 2010 |
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8.8 |
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My family and I love the outdoor jacuzzi very much. It's very relaxing too especially in the morning....very quiet and peaceful. The rooms are spacious, clean and the bathroom especially the shower room is so unique. It's like we are staying in a spa room. The hotel van service was very good. We were greeted at the airport and brought to our van and was given a bottle of iced mineral water and cold towel. How would you feel with a cold towel on your face with the hot weather like this? The hotel food is also very nice. The chilli is spicy too. I love the Balinese Fried Rice and Fried Noodles. The price is also reasonable. The breakfast is also very special - ala carte style.Never experienced before. I have recommended Mutiara Bali to my friends. Hopefully they enjoyed it too. Thank you to all the staff.
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| Review from: S.M . Date of stay: Jan 28 - Feb 01, 2010 |
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9.0 |
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Very good and nicely located hotel!
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| Review from: L.A.M . Date of stay: Nov 07 - 10, 2009 |
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9.4 |
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A hidden treasure. Great value for this hidden treasure. Room rates quite reasonable for the quality of the facility and the great service. Quiet and peaceful, away from the tourist noise, yet only 5-10 minute walk to shops, restaurants, and beach. Lovely facility. Breakfast selection was lovely. Pool quiet, clean, and nice.
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| Review from: M.W . Date of stay: Nov 02 - 05, 2009 |
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9.2 |
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| Review from: A.H . Date of stay: Oct 22 - 24, 2009 |
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8.0 |
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| Review from: J.W . Date of stay: Sep 19 - 23, 2009 |
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8.6 |
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A great value for my money. I enjoy my 4 days stay in this hotel. Highly Recommended!
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| Review from: S.C.W . Date of stay: Sep 17 - 19, 2009 |
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7.2 |
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| Comments: |
The breakfast not buffut style. No more choice. around 15-20 mins take a taxi to Kuta. It is not so good for shopping and eating outside. Need to provide a shuttle bus.
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| Review from: J.R.O . Date of stay: Sep 09 - 16, 2009 |
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8.8 |
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| Comments: |
I would highly recommend Mutiara Bali Boutique in Seminyak for Fantastic value for money and service.
Mutiara is in a good location away from the hussel and bussel... Yet Seminyak shopping is a stroll away.. and a taxi into Kuta is not expensive.
It is not right on the beach.. but you are not paying top dollar for that kind of location.
I was suprised how nice the hotel was, in comparison to the price... I loved staying here.
Clean, relaxing environment, afforable and enjoyable spa on site.. great service and yummy breakfast!
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| Review from: L.C . Date of stay: Aug 18 - 21, 2009 |
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8.2 |
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| Review from: A.D . Date of stay: Aug 04 - 07, 2009 |
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8.8 |
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Mutiara had a good range of tv channels but did not have the Australian tv channel. In addition there was no tv teletext (subtitles) service.
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| Review from: C.F.K . Date of stay: Jul 29 - 31, 2009 |
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8.4 |
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Still have room to improve on the food and beverage
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| Review from: F.N . Date of stay: Jul 25 - 29, 2009 |
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6.6 |
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I really missed a babychair in the restaurant. If you wanna eat with a baby on your lap it's not handy. A baby chair isn't a big investment but for the parents a lot easier. The service in the restaurant was good if he was there but when the girls were there it was a mess.
The rest was good.
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| Review from: A.L . Date of stay: Jul 24 - 25, 2009 |
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6.4 |
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western food interpretation and .
preparation was pretty bad my only real complaint., the indonesian meal i had in my room was actually quite nice.
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| Review from: B.S . Date of stay: Jul 24 - 27, 2009 |
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7.8 |
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The hotel is really nice and well located, near from all interest areas and still quiet.
Staff is nice and helping.
Rooms are nice and clean. However, bathrooms in superior rooms could be a bit nicer..
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| Review from: A.Z . Date of stay: Jul 05 - 08, 2009 |
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9.6 |
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it was a great time nice service, attentive staff, to make it short it was perfect thanks for the enjoyable time at your Hotel. regards Amin iam sure we see us again.
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| Review from: R.A . Date of stay: Jul 03 - 11, 2009 |
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8.6 |
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| Review from: S.A . Date of stay: Jun 22 - 24, 2009 |
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6.8 |
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A pleasant, unpretentious place. We had a very comfortable Superior room which was spacious with a nice balcony overlooking the pool and a well-appointed bathroom. The pool is good though the area surrounding is too tight for gardens and greenery we have seen elsewhere. The restaurant is limited without a poolside bar although the food is reasonably good. They were wonderfully obliging about dropping us to the beach or to town, which is a major plus.
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| Review from: J.M . Date of stay: Jun 19 - 24, 2009 |
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9.4 |
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Hotel personnel was very friendly and helpful, we unfortunately got our hotel key stolen, with name and number of hotel room, the personnel quickly made sure all locks were changed – I will recommend the Hotel to anyone – single rooms are very nice, and the pool villa is magnificent and perfect for 2 couples or a family. The Breakfast was very good, and it was possible to order a variety of different breakfast menus
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| Review from: L.G . Date of stay: Jun 18 - 22, 2009 |
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7.8 |
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| Review from: E.J . Date of stay: Jun 17 - 26, 2009 |
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8.6 |
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| Review from: G.L . Date of stay: May 28 - Jun 02, 2009 |
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7.4 |
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| Review from: S.L . Date of stay: May 09 - 18, 2009 |
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8.2 |
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| Review from: G.A . Date of stay: May 02 - 05, 2009 |
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8.4 |
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Mutiara Bali is a lovely hotel Cosy and peaceful ambience.I booked a family room with maroon walls and is clean and comfortable loking out to the swimming pool. The toilet was spacious with a open concept bathroom.The staffs are very friendly and helpful.As commented by most people the breakfast in simple a la carte.This is one thing they must improve.Other than that i loved this hotel and i will come back again.The road is a bit lonely at night but day time is fine.There are a few nice Itallian and other restaurants outside.Seminyak is less busier than Kuta.U can always take a blue bird taxi which runs by meter if you need to go to Kuta.So i will strongly recommend this hotel to friends for a peaceful enviroment
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| Review from: A.T.P . Date of stay: Apr 28 - May 02, 2009 |
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8.0 |
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| Review from: L.D . Date of stay: Apr 06 - 11, 2009 |
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7.2 |
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Room was a good size and overlooked the pool. We had an issue with ants the first day we arrived but after asking for the room to be cleaned, they disappeared for the rest of our stay. Breakfast was not great to start with - the food was often cold, juices didn't turn up and they had no fresh milk (we saw others buying their own and bringing it to breakfast) but after speaking to the management a couple of times, you could see they tried to improve and by the end of the stay, all the food arrived at the same time and was hot! We even managed to get fresh milk!
The comments here sound really bad, but the hotel is reasonable. If they maintain the level of service we had at the end of our stay, I would happily go back at stay at the Mutiara again. I would also recommend it to people who want to stay in a reasonable priced hotel which has friendly staff, as long as they understand you wont get 5* service
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| Review from: M.H . Date of stay: Apr 04 - 07, 2009 |
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7.6 |
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A good reasonably priced hotel located in a good area of Seminyak - we'd go back again.
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| Review from: P.B . Date of stay: Apr 03 - 04, 2009 |
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7.6 |
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| Review from: T.J . Date of stay: Mar 31 - Apr 03, 2009 |
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8.6 |
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Very tranquil and peaceful place. Good access to Seminyak eateries and shopping. Staff very friendly and helpful (like all of Bali). The hotel pool is great, our kids (5&7) could swim for hours because it is shaded from the strong sun. Breakfast is nothing exciting but ok. Our room had good A/C but no fan. Lights were too dim (like most of Bali). Bathroom is open Balinese style which we liked. I didn't like the Seminyak/Legian/Kuta beaches because the water is murky and there is a little trash lying around.
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| Review from: T.J . Date of stay: Mar 31 - Apr 03, 2009 |
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8.6 |
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Very tranquil and peaceful place. Good access to Seminyak eateries and shopping. Staff very friendly and helpful (like all of Bali). The hotel pool is great, our kids (5&7) could swim for hours because it is shaded from the strong sun. Breakfast is nothing exciting but ok. Our room had good A/C but no fan. Lights were too dim (like most of Bali). Bathroom is open Balinese style which we liked. I didn't like the Seminyak/Legian/Kuta beaches because the water is murky and there is a little trash lying around.
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| Review from: H.W.N . Date of stay: Mar 25 - 29, 2009 |
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9.2 |
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We had a great time in Bali and the hotel played quite an important part. Mutiara Bali Boutique Resort & Villa is situated in a very nice and quite area in Seminyak, far away from the commonly crowded Kuta area
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| Review from: H.Q.N . Date of stay: Mar 25 - 29, 2009 |
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9.2 |
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We had a great time in Bali and the hotel played quite an important part. Mutiara Bali Boutique Resort & Villa is situated in a very nice and quite area in Seminyak, far away from the commonly crowded Kuta area. Many great bars and restaurants of various cuisine are just 10-15 minutes away. Plus you can hire a motorbike at around 50,000Rp/day so you can have a half hour ride straight off to Kuta or even further. The hotel had a balinese design with a small but beautiful pool. The deluxe room was spacious with a big open air bathroom which we really enjoyed. You can lie in your bathtub while listening to winds blowing through bamboo and other trees. The restaurant serves good breakfast and dinner. The staff was very welcome and always with a smile. The spa was good but a bit small and close to the pool so you can hear the noise. Regarding the cleanliness we were totally satisfied but it is still worth mentioning that an open air bathroom means sometime there will be bugs wandering, not that many though.
The only one hiccup in our trip was that we were only informed about the Nyepi Day (New Year Day in a 465-day-Balinese calendar) at the check-in counter when we had arrived. And Nyepi Day means that no fire, no travelling, no entertainment/pleasure from 6 a.m. until 6 a.m. the next morning. We had to stay in the hotel the whole day which was definitely not a part of our initiary. It would have been much nicer if balihotels had informed us in advance or had offered some amendments.
For the value for money, we'd definitely recommend this hotel to anyone except young singles seeking lots of actions and crowds.
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| Review from: P.T . Date of stay: Mar 20 - 22, 2009 |
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7.6 |
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Otherwise it is excellent value for a good location.
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| Review from: P.T . Date of stay: Mar 20 - 22, 2009 |
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7.6 |
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Otherwise it is excellent value for a good location.
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| Review from: A.S . Date of stay: Mar 15 - 17, 2009 |
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9.2 |
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| Review from: A.S . Date of stay: Mar 15 - 17, 2009 |
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9.2 |
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| Review from: C.P . Date of stay: Feb 15 - 18, 2009 |
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9.6 |
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| Review from: J.A . Date of stay: Feb 13 - 16, 2009 |
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9.0 |
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| Review from: C.S . Date of stay: Jan 29 - 31, 2009 |
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10.0 |
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| Review from: P.C . Date of stay: Jan 04 - 05, 2009 |
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8.0 |
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| Review from: M.D . Date of stay: Dec 20 - 25, 2008 |
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8.4 |
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Hotel is very nice but I was not happy with some things. WiFi should be free. Breakfast should be better and should be buffet. If I want pool towel I must go all the way to reception. Why towels are not next to the pool? Bathroom is little bit dark and one more light should be good. Just little more effort and better management would make this hotel really great.
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| Review from: S.P (Indonesia). Date of stay: Dec 18 - 20, 2008 |
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10.0 |
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An excellent Hotel and highly recommended. Friendly environment and value for money. Enjoyed our stay in Bali and hope to see you soon!!!
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| Review from: T.A . Date of stay: Dec 01 - 04, 2008 |
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8.2 |
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I was very impressed with the Mutiara Bali. It is a perfect island paradise sanctuary. The staff was incredibly helpful. Thank you for all your help Suarta! The food was always tasty. And the massages were relaxing and professional. I learned that it was better to ask the hotel for transport to places than to try to walk. Although this was not impossible. Maybe next time I'll rent a motor bike. Overall, I would highly recommend staying at the Mutiara. TA from USA
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| Review from: M.Z . Date of stay: Nov 30 - Dec 05, 2008 |
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8.0 |
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The hotel is rather peacful and well maintained. The staff is warm and helpful. The location of the hotel is away from Kuta and
you would need to get on a cab to get to there. Also the hotel is a bit obscure and some cab drivers were unsure of the place but this was
a problem they could resolve quickly. I do agree that the breakfast menu need some updating. Other than that I had a pleasant stay
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| Review from: N.S.C . Date of stay: Nov 29 - 30, 2008 |
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8.1 |
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My friend and I enjoyed our 2 nights stay at the Mutiara Bali. Great location (close to Seminyak’s most happening hangouts), good price (US$40/night nett), and friendly staff. Will definitely come back when I’m in Bali next. I also like BaliHotels.com’s no-nonsense approach to providing travelers with a wide range of good quality accommodations. Thank you!
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| Review from: M.B . Date of stay: Nov 25 - 28, 2008 |
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7.0 |
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| Review from: J.S.H . Date of stay: Oct 24 - 28, 2008 |
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Overall
Rating
7.6 |
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| Comments: |
A very pleasant stay and I would happily return. The special rate through Bali Hotels was a very good saving. I will use BaliHotels.com for future bookings.
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| Review from: N.S . Date of stay: Oct 23 - 26, 2008 |
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Overall
Rating
8.0 |
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| Review from: R.N . Date of stay: Oct 12 - 17, 2008 |
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Overall
Rating
6.6 |
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| Review from: R.P . Date of stay: Oct 11 - 14, 2008 |
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Rating
9.2 |
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| Review from: A.F.G . Date of stay: Oct 11 - 18, 2008 |
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Rating
8.6 |
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| Comments: |
Problems with Internet (expensive too) and with German TV (DW)
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| Review from: P.C . Date of stay: Oct 06 - 07, 2008 |
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Overall
Rating
7.8 |
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| Comments: |
An excellent value with everything you need for either a long or short stay in Bali if it isn’t essential to be right on the beach
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| Review from: B.L . Date of stay: Sep 25 - 27, 2008 |
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Overall
Rating
8.2 |
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| Review from: S.H . Date of stay: Sep 12 - 14, 2008 |
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Rating
7.2 |
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| Comments: |
Renovation works by the pool side was just outside my room and it was very noisy. Had to stay outdoors till end day, even escaping to spa didn't help much
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| Review from: S.B (Australia). Date of stay: Aug 23 - 31, 2008 |
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Rating
8.8 |
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| Comments: |
This is a great small hotel in the fashionable Seminyak area. It has a lovely pool with well appointed rooms. The breakfast was excellent. While I didn't stay in a Villa I did inspect a one bedroom which was very nice. The hotel is around 500m from the beach so may not suit those who like the surf. The hotel also has bicycles which quests can use for a couple of hours free. Overall I would recommend this hotel and stay here again.
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| Review from: R.D . Date of stay: Aug 01 - 04, 2008 |
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Overall
Rating
9.2 |
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| Comments: |
very pleased with the Hotel. Once seminyak is more walker friendly, the area will be much better for walkers
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| Review from: R. G. . Date of stay: Jul 20 - 28, 2008 |
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Overall
Rating
8.2 |
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| Comments: |
NO Very good choice!!
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| Review from: P. R. (Malaysia). Date of stay: Jul 18 - 21, 2008 |
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Overall
Rating
8.0 |
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| Comments: |
The service staff we excellent but I think you are shot staffed at the reception area. The Pool is very clean and so are the rooms which are large and very comfortable. You could improve on your TV sets as the new LED Screens are reasonable cheap. Transportation from the hotel could be better organized. A good local breakfast would have been fine as well.
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| Review from: P. M. . Date of stay: Jul 15 - 21, 2008 |
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Overall
Rating
7.6 |
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| Comments: |
We think, when it's high season, Mutiara Bali should add more staffs stand by to help guest needs (restaurant specially breakfast time & pool area)
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| Review from: L. Y. . Date of stay: Jun 02 - 06, 2008 |
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Overall
Rating
9.0 |
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| Review from: P. P. . Date of stay: May 29 - Jun 03, 2008 |
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Overall
Rating
7.0 |
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| Review from: C. F. (Australia). Date of stay: May 23 - Jun 02, 2008 |
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Overall
Rating
10.0 |
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| Comments: |
I thought the Mutiara a great property and was so thrilled when i was given a room with a pool view. normally travel agents are stuck in rooms overlooking drains or brick walls, so thank you for such a great room. I would now like to enquire about coming back in Sept for a staff reward weekend. Would you be able to cost me for 5 ladies a 3 bedroom Suite Villa for checking in 12 Sept out 14 Sept with late checkout till 8pm. Could you please confirm that return airport transfers and breakfast daily would be also included. Look forward to hearing back from you at your earlies convenience.
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| Review from: D.M . Date of stay: May 01 - 04, 2008 |
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Overall
Rating
8.8 |
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| Review from: K. H. . Date of stay: Apr 25 - 29, 2008 |
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Overall
Rating
9.6 |
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| Comments: |
We really enjoyed our stay in Mutiara: the rooms are nice, the atmosphere is cozy, and the staff is very friendly and helpful. We couldn’t find one single issue that could be improved. If we ever came back to Bali, we would definitely stay in this hotel again.
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| Review from: P. W. . Date of stay: Apr 18 - 19, 2008 |
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Overall
Rating
8.2 |
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| Comments: |
We saw a sign at the lobby saying that there’s WiFi Internet connection. So we asked them how can we connect and all they said was we needed a password to log on. The password was provided by them. We used the Internet for couple of hours, and at the end, they charged us for the usage!!! The sign doesn’t say whether there’s a charge to use the service. So we thought it was free of charge. The hotel staff also never told us that there’s a charge to using the service. Although it doesn’t cost that much, we feel that the hotel staff should have made it clear to us when we enquired about the Internet connection. Either that, they should have a clearer signage.
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| Review from: G. S. . Date of stay: Apr 13 - 16, 2008 |
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Overall
Rating
9.2 |
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| Comments: |
Excellent place. Highly recommended.
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| Review from: M. C. . Date of stay: Apr 10 - 12, 2008 |
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Overall
Rating
5.2 |
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| Comments: |
This hotel would have been much nicer if set on the beach. about a 10-15 minute walk from everything seemed a little too far when you just wanted to relax. Not the nicest location/ neighborhood. Service was good. Bathroom was unique but had centipedes in the outdoor shower area.
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| Review from: J. L. . Date of stay: Mar 30 - Apr 03, 2008 |
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Rating
7.4 |
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| Comments: |
Lovely pool, great breakfasts. Would stay there again.
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| Review from: J. L. . Date of stay: Mar 30 - Apr 03, 2008 |
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7.4 |
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| Comments: |
Lovely pool, great breakfasts. Would stay there again.
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| Review from: Z. P. (Hungaria). Date of stay: Mar 28 - 31, 2008 |
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Overall
Rating
9.0 |
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| Comments: |
We had a very good stay there. The hotel is OK, the staff was very friendly, except one person who tried to do us down. We wanted to extend our stay in the room but this person told us that the hotel was fully booked so we had to go to a more expensive one.
So we checked out in the morning, and came back to the hotel in the evening. Our former room was empty – of course, so we claimed it back. The hotel was not full. That time another guy was in duty, that is why we hadn’t any more problem to take back the room. I would like however to accentuate, that the rest of the staff was really friendly.
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| Review from: Z. P. (Hungary). Date of stay: Mar 28 - 31, 2008 |
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Overall
Rating
9.0 |
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| Comments: |
We had a very good stay there. The hotel is OK, the staff was very friendly, except one person who tried to do us down. We wanted to extend our stay in the room but this person told us that the hotel was fully booked so we had to go to a more expensive one. So we checked out in the morning, and came back to the hotel in the evening. Our former room was empty – of course, so we claimed it back. The hotel was not full. That time another guy was in duty, that is why we hadn’t any more problem to take back the room. I would like however to accentuate, that the rest of the staff was really friendly.
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| Review from: S. W. (New Zealand). Date of stay: Mar 25 - Apr 01, 2008 |
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Overall
Rating
9.0 |
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| Comments: |
My stay at your Resort was very enjoyable. A part from the boards in the bathroom on the roof-- room 122-- They look really disgusting. Lovely peaceful place to stay. Fabulous swimming pool Food was delicious.
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| Review from: S. T. (Australia). Date of stay: Mar 25 - 29, 2008 |
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Overall
Rating
9.0 |
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| Comments: |
Internet access was not available from our villa.
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| Review from: S. W. (New Zealand). Date of stay: Mar 25 - Apr 01, 2008 |
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Rating
9.0 |
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| Comments: |
Apart from the boards in the bathroom on the roof-- room 122-- They look really disgusting. Lovely peaceful place to stay. Fabulous swimming pool Food was delicious.
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| Review from: S. P. (Australia). Date of stay: Mar 25 - 29, 2008 |
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Overall
Rating
9.0 |
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| Comments: |
Internet access was not available from our villa.
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| Review from: P. B. (Australia). Date of stay: Mar 24 - 31, 2008 |
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Overall
Rating
8.0 |
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| Comments: |
We really liked staying at the Mutiara and will hopefully stay again next time. The staff were lovely and we liked the rooms.
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| Review from: P. B. (Australia). Date of stay: Mar 24 - 31, 2008 |
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Overall
Rating
8.0 |
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| Comments: |
We really liked staying at the Mutiara and will hopefully stay again next time. The staff were lovely and we liked the rooms.
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| Review from: B. J. . Date of stay: Mar 22 - 31, 2008 |
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Overall
Rating
8.8 |
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| Review from: K. N. . Date of stay: Mar 22 - 23, 2008 |
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Overall
Rating
8.4 |
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| Comments: |
We really enjoyed our stay at Mutiara Bali Resort and the Service and the People were very friendly and helpful. The rooms were furnished in a very modern but Balinese style and the rooms were extremely spacious as well as the bathroom. Our family would come back any time.
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| Review from: B. J. . Date of stay: Mar 22 - 31, 2008 |
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Overall
Rating
8.8 |
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| Review from: K. N. . Date of stay: Mar 22 - 23, 2008 |
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Overall
Rating
8.4 |
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| Comments: |
The hotel did not even charge us for the pick up service, we were very pleased with our stay there and would book it again! We really enjoyed our stay at Mutiara Bali Resort and the Service and the People were very friendly and helpful. The rooms were furnished in a very modern but Balinese style and the rooms were extremely spacious as well as the bathroom. Our family would come back any time.
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| Review from: M. C. . Date of stay: Mar 21 - 22, 2008 |
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Overall
Rating
8.2 |
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| Comments: |
The air-con is not working and it,s noisy.
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| Review from: M. C. . Date of stay: Mar 21 - 22, 2008 |
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Overall
Rating
8.0 |
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| Comments: |
The air-con is not working and it,s noisy
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| Review from: F. C. . Date of stay: Mar 20 - 27, 2008 |
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Overall
Rating
8.0 |
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| Comments: |
The breakfast was really good. But everytime I go to the Spa, I can't relax because it's too noisy.. people are talking during massages and constantly opening the door during massages.
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| Review from: F. C. . Date of stay: Mar 20 - 27, 2008 |
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Overall
Rating
8.0 |
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| Comments: |
The breakfast was really good. But everytime I go to the Spa, I can't relax because it's too noisy.. people are talking during massages and constantly opening the door during massages.
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| Review from: D. G. (United Kingdoom). Date of stay: Mar 14 - Apr 05, 2008 |
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Overall
Rating
9.2 |
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| Comments: |
Breakfasts could have been better. English breakfast does not consist of just cornflakes?? Other than the eggs, food that should have been hot was cold.
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| Review from: D. G. (United Kingdom). Date of stay: Mar 14 - Apr 05, 2008 |
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Overall
Rating
9.2 |
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| Comments: |
Breakfasts could have been better. English breakfast does not consist of just cornflakes?? Other than the eggs, food that should have been hot was cold.
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| Review from: F. S. . Date of stay: Mar 11 - 16, 2008 |
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Overall
Rating
7.0 |
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| Comments: |
Just make sure there is always somebody competent and available to repair hydraulic and electrical faults in the room. I had a black-out in the room around midnight but nobody was able to repair it, so I had to stay without light until the following morning. Apart from this small inconvenience, all staff is friendly and nice with guests.
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| Review from: F. S. . Date of stay: Mar 11 - 16, 2008 |
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Overall
Rating
7.0 |
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| Comments: |
Just make sure there is always somebody competent and available to repair hydraulic and electrical faults in the room. I had a black-out in the room around midnight but nobody was able to repair it, so I had to stay without light until the following morning. Apart from this small inconvenience, all staff is friendly and nice with guests.
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| Review from: D. W. (United Kingdoom). Date of stay: Mar 01 - 08, 2008 |
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Overall
Rating
9.2 |
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| Comments: |
I thoroughly enjoyed my stay. The staff were friendly and helpful and the hotel and grounds were relaxing and peaceful. The only extra thing I would have liked would have been a bar.
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| Review from: D. W. (United Kingdom). Date of stay: Mar 01 - 08, 2008 |
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Overall
Rating
9.2 |
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| Comments: |
I thoroughly enjoyed my stay. The staff were friendly and helpful and the hotel and grounds were relaxing and peaceful. The only extra thing I would have liked would have been a bar.
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| Review from: R. D. . Date of stay: Feb 22 - 24, 2008 |
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Overall
Rating
8.2 |
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| Comments: |
I had a fantastic time; room is spacious and cozy, peaceful, breakfast is standard but not bad, people are friendly. Given the choices available for the location & the price, I'd stay there again the next time :)
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| Review from: P. W. (United Kingdoom). Date of stay: Feb 22 - Mar 10, 2008 |
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Overall
Rating
9.2 |
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| Comments: |
Bathroom should have a shower curtain and also we found it hard to get in/out of the swimming pool the step was too low. We would still in Mutiara hotel , if we were to come to Bali again.
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| Review from: R. D. . Date of stay: Feb 22 - 24, 2008 |
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Overall
Rating
8.2 |
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| Comments: |
I had a fantastic time; room is spacious and cozy, peaceful, breakfast is standard but not bad, people are friendly. Given the choices available for the location & the price, I'd stay there again the next time
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| Review from: P. W. (United Kingdom). Date of stay: Feb 22 - Mar 10, 2008 |
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Overall
Rating
9.2 |
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| Comments: |
Bathroom should have a shower curtain and also we found it hard to get in/out of the swimming pool the step was too low. We would still in Mutiara hotel , if we were to come to Bali again.
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| Review from: R.D . Date of stay: Feb 22 - 24, 2008 |
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Overall
Rating
8.2 |
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| Comments: |
I had a fantastic time; room is spacious and cozy, peaceful, breakfast is standard but not bad, people are friendly. Given the choices available for the location & the price, I'd stay there again the next time :)
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| Review from: P.W . Date of stay: Feb 22 - Mar 10, 2008 |
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Overall
Rating
9.2 |
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| Comments: |
Bathroom should have a shower curtain and also we found it hard to get in/out of the swimming pool the step was too low. We would still in Mutiara hotel , if we were to come to Bali again.
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| Review from: R. C. . Date of stay: Feb 13 - 20, 2008 |
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Overall
Rating
8.4 |
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| Comments: |
We were placed in a room in which the a/c did not work, they sent up the maintainence staff and a ladder - and after 2 hours there was no cooling in the room. After alerting the staff we were informed that we would be given an alternate room - with seperate beds - NOT GOOD! Had to create a stir before a room was allocated. NO DUTY MANAGER AT THE HOTEL EITHER The room was stifling and had to create a stir with the staff at midnight. the room was very hotand we were given an alternate room with a working a/c repacking our stuff and moving rooms at midnight This should not have happenned.but well.it did.after that silly incident the staff was more accomodating. Rooms with a non functioning a/c ought NOT to be allocated to guests.we were tired and needed to sleep.not start our holiday with a ruckus. The staff at the restaurant - serving breakfast was really very friendly.super smiles to start off a morning. The complimentary use of the spa was conveniently forgotten by the staff at the reception. The last day was meant to be 'without charge' and on check out the receptionist had to be eminded. AFTER he was reminded he altered the bill.! Not good.
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| Review from: R. C. . Date of stay: Feb 13 - 20, 2008 |
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Overall
Rating
7.8 |
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| Comments: |
We were placed in a room in which the a/c did not work, they sent up the maintainence staff and a ladder - and after 2 hours there was no cooling in the room. After alerting the staff we were informed that we would be given an alternate room - with seperate beds - NOT GOOD!!!!
Had to create a stir before a room was allocated. NO DUTY MANAGER AT THE HOTEL EITHER The room was stifling and had to create a stir with the staff at midnight the room was very hot and we were given an alternate room with a working a/c repacking our stuff and moving rooms at midnight. This should not have happenned,but well it did,after that silly incident the staff was more accomodating. Rooms with a non functioning a/c ought NOT to be allocated to guests,we were tired and needed to sleep,not start our holiday with a ruckus. The staff at the restaurant - serving breakfast was really very friendly. Super smiles to start off a morning. The complimentary use of the spa was conveniently forgotten by the staff at the reception. The last day was meant to be 'without charge' and on check out the receptionist had to be reminded. AFTER he was reminded he altered the bill! Not good.
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| Review from: M. D. (United Kingdoom). Date of stay: Feb 10 - 16, 2008 |
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8.8 |
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Overall this was a very enjoyable trip. We were extremely pleased with the 1 bedroom villa in which we stayed and we’re overwhelmed that we had our own pool. However we did not think the standard of food on the menu really lived up to the standards of a high star hotel, this could be improved on. We very much enjoyed our breakfast made in our villa everyday but we’re surprised that more local fruits weren’t on offer and the breakfasts varied when you ordered them. I have rated the cleanliness a 9, however this does not apply to the dirty plates left around the kitchen area all day long while we were out on excursions, we’d come back to ants all over the kitchen area. Also the rooms weren’t cleaned unless you asked reception. We’d give a time to the front desk when we’d anticipated to return and on a few occasions they had not been cleaned which was very annoying.
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| Review from: M. D. (United Kingdom). Date of stay: Feb 10 - 16, 2008 |
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8.8 |
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| Comments: |
Overall this was a very enjoyable trip. We were extremely pleased with the 1 bedroom villa in which we stayed and we’re overwhelmed that we had our own pool. However we did not think the standard of food on the menu really lived up to the standards of a high star hotel, this could be improved on. We very much enjoyed our breakfast made in our villa everyday but we’re surprised that more local fruits weren’t on offer and the breakfasts varied when you ordered them. I have rated the cleanliness a 9, however this does not apply to the dirty plates left around the kitchen area all day long while we were out on excursions, we’d come back to ants all over the kitchen area. Also the rooms weren’t cleaned unless you asked reception. We’d give a time to the front desk when we’d anticipated to return and on a few occasions they had not been cleaned which was very annoying.
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| Review from: M.D . Date of stay: Feb 10 - 16, 2008 |
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8.8 |
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| Comments: |
Overall this was a very enjoyable trip. We were extremely pleased with the 1 bedroom villa in which we stayed and we’re overwhelmed that we had our own pool. However we did not think the standard of food on the menu really lived up to the standards of a high star hotel, this could be improved on. We very much enjoyed our breakfast made in our villa everyday but we’re surprised that more local fruits weren’t on offer and the breakfasts varied when you ordered them. I have rated the cleanliness a 9, however this does not apply to the dirty plates left around the kitchen area all day long while we were out on excursions, we’d come back to ants all over the kitchen area. Also the rooms weren’t cleaned unless you asked reception. We’d give a time to the front desk when we’d anticipated to return and on a few occasions they had not been cleaned which was very annoying.
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| Review from: H. W. . Date of stay: Feb 05 - 10, 2008 |
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8.1 |
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| Comments: |
Fantastic private villa with very nice pool and beautiful garden with lovely birds. Very friendly and helpfull staff (even when there is a miss understanding) Every morning they will cook your breakfast in your villa.(after a few days is the choice of breakfast a bit boring). The matrass is hard to lie on. The hotel is in a quiet area and close to the mainroad with many good trendy restaurants. The massage was very relaxing in a clean, nice place and the nailart was fabulous. We want to go back if low season otherwise a bit too expensive for us.
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| Review from: H. W. . Date of stay: Feb 05 - 10, 2008 |
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8.1 |
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It was a really wonderfull holiday (like always). We think the best hotel this year was Mutiara (for the pool, privacy and friendly staff). We also stayed in Rama beach, were we had also a pool villa but was not worthed the money (pool too small, no sun, no sunchairs, only sit chairs), the main pool was even better to lay in the sun and pool. Then we had Seaviewcottages. It was a nice hotel, a little bit old fasion but the best breakfast if the boss is there, (if not, the staff is a little bit lazy !!)So we hope we helped you a bit with our comments. If you have any questions, please let us know. fantastic private villa with very nice pool and beautiful garden with lovely birds. Very friendly and helpfull staff (even when there is a miss understanding) Every morning they will cook your breakfast in your villa.(after a few days is the choice of breakfast a bit boring). The matrass is hard to lie on. The hotel is in a quiet area and close to the mainroad with many good trendy restaurants. The massage was very relaxing in a clean, nice place and the nailart was fabulous. We want to go back if low season otherwise a bit too expensive for us.
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| Review from: H.W . Date of stay: Feb 05 - 10, 2008 |
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8.1 |
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| Comments: |
fantastic private villa with very nice pool and beautiful garden with lovely birds. Very friendly and helpfull staff (even when there is a miss understanding) Every morning they will cook your breakfast in your villa.(after a few days is the choice of breakfast a bit boring). The matrass is hard to lie on. The hotel is in a quiet area and close to the mainroad with many good trendy restaurants. The massage was very relaxing in a clean, nice place and the nailart was fabulous. We want to go back if low season otherwise a bit too expensive for us...
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| Review from: J.P.B . Date of stay: Jan 23 - 27, 2008 |
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8.8 |
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| Review from: J. B. . Date of stay: Jan 23 - 27, 2008 |
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8.8 |
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The Mutiara was perfect. Although not close to the beach , however the taxies are cheap to go there it is a great location for enjoy your holidays. The rooms are nice and clean and the staff very friendly. I first booked it for four days, but I came back again at the end of my holiday.
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| Review from: J. B. . Date of stay: Jan 23 - 27, 2008 |
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8.8 |
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| Comments: |
The Mutiara was perfect. Although not close to the beach , however the taxies are cheap to go there it is a great location for enjoy your holidays. The rooms are nice and clean and the staff very friendly. I first booked it for four days, but I came back again at the end of my holiday.
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| Review from: C. R. (New Zealand). Date of stay: Jan 17 - 22, 2008 |
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10.0 |
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The in-room meal trays were not removed in good time. Apart from that the hotel was terrific and the staff and servicing were excellent.
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| Review from: C. R. (New Zealand). Date of stay: Jan 17 - 22, 2008 |
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10.0 |
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The in-room meal trays were not removed in good time. Apart from that the hotel was terrific and the staff and servicing were excellent.
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| Review from: C.R . Date of stay: Jan 17 - 22, 2008 |
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10.0 |
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the in-room meal trays were not removed in good time. Apart from that the hotel was terrific and the staff and servicing were excellent.
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| Review from: T.K (Japan). Date of stay: Jan 12 - 13, 2008 |
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6.4 |
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| Review from: J. G. . Date of stay: Jan 10 - 13, 2008 |
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7.6 |
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The hotel is in a good location for those who like the Seminyak area, with lots of close by restaurant. The bedroom was clean and comfortable and good value for money. I paid additional for the Jacuzzi but to be honest, didn’t get around to using it. However, for those who like one, I’m sure worth the extra few dollars for the up-grade. Breakfast was nice, but didn’t get to use other hotel facilities.
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| Review from: J. G. . Date of stay: Jan 10 - 13, 2008 |
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7.6 |
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| Comments: |
The hotel is in a good location for those who like the Seminyak area, with lots of close by restaurant. The bedroom was clean and comfortable and good value for money. I paid additional for the Jacuzzi but to be honest, didn’t get around to using it. However, for those who like one, I’m sure worth the extra few dollars for the up-grade. Breakfast was nice, but didn’t get to use other hotel facilities.
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| Review from: J.G . Date of stay: Jan 10 - 13, 2008 |
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Rating
8.0 |
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| Comments: |
The hotel is in a good location for those who like the Seminyak area, with lots of close by restaurant. The bedroom was clean and comfortable and good value for money. I paid additional for the Jacuzzi but to be honest, didn’t get around to using it. However, for those who like one, I’m sure worth the extra few dollars for the up-grade. Breakfast was nice, but didn’t get to use other hotel facilities.
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| Review from: R. P. . Date of stay: Jan 09 - 15, 2008 |
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8.4 |
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| Review from: R.P . Date of stay: Jan 09 - 15, 2008 |
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8.4 |
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| Review from: J. B. (Australia). Date of stay: Dec 29, 2007 - Jan 06, 2008 |
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9.2 |
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we really enjoyed our stay and will stay again in the future. The bathrooms really let the place down. They need a good paint and need to keep to just 1 tile colour. Fashion TV would be good on the TV as well. The food was excellent and the service was sensational
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| Review from: D. M. . Date of stay: Dec 22 - 26, 2007 |
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8.0 |
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| Review from: D. M. . Date of stay: Dec 22 - 26, 2007 |
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8.0 |
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| Review from: D.M . Date of stay: Dec 22 - 26, 2007 |
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8.0 |
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| Review from: S. F. (Singapore). Date of stay: Dec 18 - 21, 2007 |
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8.4 |
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We liked Mutiara very much. However, on our very last day, just before departing we had a strange incident. Around 10 am I had paid my hotel bill, the Mutiara employee at the front desk recounted the money and we both signed the bill. I then ran to a closeby store for little souvenirs, when I came back he said I had given him 100,000 Rp to little. As I was in a hurry, I paid another 100,000 Rp and realized immediatly that I had been taken advantage of. I was and am absolutely sure I had paid the right amount to begin with. Also, the same employee rushed us to leave for the airport 2 hours early because of heavy trafffic. Well, there was no traffic and we waited at the airport forever....
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| Review from: A. W. (Netherlans). Date of stay: Dec 09 - 20, 2007 |
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8.4 |
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| Review from: A.W . Date of stay: Dec 09 - 20, 2007 |
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8.4 |
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| Review from: A. W. (Netherlands). Date of stay: Dec 06 - 20, 2007 |
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8.4 |
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| Review from: B. K. . Date of stay: Oct 24 - 26, 2007 |
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8.2 |
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